Not forwarding the order confirmation to your allocated allex.ch email address (e.g. email@example.com)
Invoice is missing
Invoice not correctly established
Invoice without German VAT (e.g. private purchase or from outside Germany) **)
We define one single parcel arriving at allex.ch at a max. size of 100x60x60 cm / Bulky and max. weight of 30 kg.
Orders that are split up onto several parcels or which have been ordered, e.g. through amazon.de where several different dealers are shipping, every single arriving parcel will be treated as one shipment, even when only one order confirmation has been established.
* Note in the event the order confirmation from the allex.ch recipient has not been utilized, an additional fee of 15% of the goods value may occur and will be charged.
If Allex GmbH is unable to verify the original vendor on the invoice with declared VAT, an additional fee of 15% of the goods value may occur and will be charged.
For orders from amazon.de and other retailers, a download of the invoice via PDF is also required, which we ask our customers after shipping the goods.