Our allex.ch service makes it easier than ever for you to receive products from German online shops.
No hidden customs or other fees. We manage the importation process for you so you can simply relax and wait for your parcel.
allex.ch – Einfach – Simple – Semplice
Sign up at allex.ch for free today.
Shopping is made easy at your chosen online store in Germany. But please make sure that the dealer is liable for VAT in Germany.
Enter the following Allex GmbH address as your shipping and billing address with your assigned customer ID.
Important: Do not add any additional information such as “personal details”, “c/o” or “FAO”.
Example:
Allex GmbH
0123456789 (This is an example)
Am Buchrain 24
D-79713 Bad Säckingen
Allex GmbH
0123456789 (This is an example)
Am Buchrain 24
D-79713 Bad Säckingen
Once you receive the email that contains the order confirmation from the online store in your personal inbox, FORWARD it to your allex.ch email address below.
Watch here for help.
Example: hey.0123456789@allex.ch (This is an example)
*Please do not use this email above on the online store
Upload the invoice as soon as you receive it in your allex.ch account.
Watch here for help.
Note that your invoice is needed for custom clearance purposes.
When your parcel arrives at Allex GmbH in Germany, you will receive an e-mail requesting to choose a Swiss Post delivery method (Economy, Priority or Express) and proceed to checkout by credit card or PayPal. Watch how it works.
allex.ch cannot deliver certain goods to Switzerland as they are subject to special import and export regulations in the EU or Switzerland.
Non-authorized goods shall be returned to the original online shop and a fee charged for this additional administrative workload in compliance with our price list .
This includes the following products:
Please get in touch with us before placing an order if you are in any doubt.
For parcels exceeding 100 x 60 x 60 cm or length 250 cm, circumference over 400 cm and/or over 30kg, please always contact us in advance using the Special Order Request.
allex.ch will clarify your case and provide you with a quote.
Certain goods are excluded from Swiss delivery through allex.ch.
You can find more detailed information in our list of non-authorized goods.
Please note that we charge a fee for this additional administrative workload in compliance with our price list.
As we can only export goods that have been paid for in full, orders are only accepted from your chosen online shop after being settled with the following payment methods:
Credit card
Paypal
Pre-payment
Instant transferIt is not possible to process orders with alternative payment methods as listed below:
Payment on receipt of invoice Cash on delivery Bank transfer from a German bank account Monthly payments KLARNA BillSAFEallex.ch reserves the right to return orders placed with the wrong payment method to the relevant retailer.
Please note that we charge a fee for this additional administrative workload in compliance with our price list.
Make sure that you have forwarded the order confirmation to your allocated allex.ch email address (e.g. hey.0123456789@allex.ch) and that the invoice from the online shop has been uploaded to the corresponding order on allex.ch.
As soon as we have received your delivery from the online shop, we will review your order and calculate our service charge based on our price list.
You’ll then receive a payment request for our services via email. Once this has been settled, we’ll forward your delivery straight to your door.
All goods delivered to you via allex.ch must also be returned by the allex.ch return service in order to comply with customs laws.
We are happy to guide you along as you need to submit a Return Request from your account “My Account“
If you’re planning to return something, please contact the original retailer before sending your parcel. Under your Order(s), identify what order contains the good(s) that you would like to return to the vendor Click on the “Return” button Fulfil the form properly You can send your purchases to the address above using the domestic post Please use the original packaging that we sent your parcel in You can follow your returns under the tab “My Returns“We charge a fee as stated in our price list for our returns service and customs reversal.
Please also consider your documents for domestic post via Swiss Post.
Insofar as the online shop has provided a prepaid returns label or sticker for returns within Germany, allex.ch will use this for the return.
Otherwise, we will charge you for German post at cost.
If you wish to return something weighing more than 30kg and/or exceeding the standard dimensions, please contact us first using the Special Order Request form.
Please find out the returns window for the relevant online shop before sending your return. Retailers in Germany generally accept returns within 14 or 30 days. Due to postal times in Switzerland and back to Germany, please allow around 7 days to ensure you are refunded for your return. allex.ch shall not be held liable for delays to returns.
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